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Australian Domestic Orders and Shipping

Domestic shipping is now express and free of charge.

All domestic orders are dispatched within 1 business day via AusPost (Next day delivery for Sydney, Brisbane and Melbourne. Two days for regional postcodes.)

You will receive tracking details once your order has been dispatched.

To check if your address is within the Express Post network and for an approximate delivery time, check here and enter the 'from' postcode 2018.)



International Orders and Shipping

International shipping to New Zealand is $15 AUD and is usually within 3 - 7 business days.

For all other countries, a flat rate of $30 AUD applies and delivery can take 2 - 3 weeks, depending on location.

Please note, international customers will bear the cost of postage and packing for returns.

Please email enquiries@assemblylabel.com if you have any specific requirements.



Online Returns Policy

(For purchases made in store please see our Store Returns Policy)

This section of Assembly Label’s returns policy refers to returns for change of mind only and does not limit or exclude your rights under any consumer guarantees or otherwise for faulty goods.


You are permitted to receive a credit note or refund for Assembly Label online purchases for change of mind, provided:

(a) the goods are returned in new, unworn condition with original tags;

(b) the goods are returned within 14 days of the date of receipt;

(c) satisfactory proof of purchase is provided to Assembly Label.

Swimwear, jewellery and underwear are not eligible for return or exchange due to hygiene considerations.


Assembly Label will bear the cost of the return postage provided:

(a) you are located within Australia;

(b) the transaction includes no more than one exchange instance;

(c) the packing costs are covered by the consumer.


Please note, international customers will bear the cost of postage and packing for returns.



How to Request a Return

Please email enquiries@assemblylabel.com to make arrangements with the below information:

(a) Order number

(b) Item(s) that you would like to return

(c) Identify whether you are seeking a refund or online credit note

(d) The reason for the return


We are unable to process exchanges through our online store. If you wish to exchange a garment, please request a credit note or a refund to place a new order.

When your return request has been approved, we will provide an AusPost label to arrange return shipping (within Australia only). Please print your label and package your item(s) into the original parcel packaging or suitable new packaging and take it to your local post office to be processed.



Manufacturing Faults

Assembly Label will assess the goods for manufacturing faults.

(a) In the event a minor fault is established, we will repair the goods.

(b) In the event we are unable to repair the goods, or a major fault is established, the customer may elect to:

(i) replace the goods with goods of the exact same value; or

(ii) receive a refund.  

 

Proof of Purchase

To exercise rights related to a repair, replacement or refund, you will be required to present a receipt or other proof of purchase. You may need to provide more than one proof of purchase to support their claim – for example, when a credit card statement does not clearly itemise the goods.


Postage and/or Transportation Costs for Faulty Goods

If you believe the goods are faulty, Assembly Label will need to assess the goods before we can repair or replace them or issue you a refund.

You are responsible for the initial costs associated with returning the goods if the goods can be posted or can be easily returned.

Assembly Label will compensate you for your reasonable postage and packing costs, if Assembly Label is satisfied the goods are faulty.

You must provide receipts that show evidence the reasonable postage and packing costs, incurred by yourself in returning the goods.

Your right to return the goods is not in any way affected by the goods not being returned in their original packaging or wrapping.

Before the goods are returned, we will provide you with an estimate of any transport or inspection costs that apply if we are of the view that the goods are not faulty.

 

Sale Items

Assembly Label will not provide a refund due to your change of mind relating to a sale item.

 

Gift Vouchers

You may not return gift vouchers.

Gift vouchers are valid for one-year from the date of issue and may be used online at www.assemblylabel.com, however, not in any Assembly Label stores within Australia.

 

Australian Consumer Law

The consumer retains all rights under Australian Consumer Law. This page is provided for consumer information purposes only and is not intended to be a complete or exhaustive summary of the Australian Consumer Law.